UIC Dental Overview
UIC Dental helps make dental practices more available to their patients over the phone. We answer incoming patient phone calls with live, trained staff before hours, after-hours, weekends, vacations, and during the day when practice staff simply cannot get to a call. Our staff schedule directly in the practice management software using the specific protocols and guidelines defined by the client practice. Transparency is built in – our customers can listen to any call at any time to be assured of a positive patient experience. We help our practices solidify their bottom line by maximizing new patient opportunities and taking care of existing customers when they choose to interact.
We conduct an in-depth scheduling interview with the office’s scheduling coordinator to capture and understand the practice’s appointment scheduling details and guidelines. We review the practice’s current phone system configuration and work with the practice to design a new call flow that will route calls to UIC according to the practice’s specifications. On the day of launch, we then coordinate with the practice and their phone carrier to enable the call-forwarding.
UIC Dental has plans for all size practices. For a monthly subscription, a practice will get an allotment of incoming calls, outbound confirmation and re-care calls, and unlimited patient chat coverage for your website. Subscriptions start at $395 per month which will fit the needs of most single doctor practices.
Return on Investment (ROI)
Increased call handling capability is a proven revenue enhancer for dental practices and many larger practices and DSOs already utilize a central call handling process for overflow and afterhours calls. UIC Dental is a cost effective tool to compete with the larger competitors in your market. Our practices see a proven ROI with an average of $6 IN NEW PATIENT PRODUCTION VALUE FOR EVERY $1 INVESTED WITH UIC DENTAL.